Caretower's customer care, technical support and training sessions have been of high professional & quality standard. This is why the National Theatre choose to remain a customer of theirs for nearly seven years
L. G. IT Security & Projects Officer
Account management and Technical support
TNS is a global market research company with over 15,000 full time employees and operates in over 80 countries.
We initially chose Caretower to provide global support and procurement for our McAfee Anti Virus security suite.
We have since expanded this to include the procurement and support of many of our security based technologies like Foundstone and Mail Marshal.
We have been extremely impressed by the pro-active information updates; responsiveness; flexibility and technical expertise and will continue to look for opportunities to utilise their skills more in 2008.
K. B.
Group IT Services Director
TNS
Just another example of the high quality fantastic support/service received from OMNIQUOD. For the whole month of June 2006, Incoming Email Total = 51207, Outgoing Email Total = 19832, Inbound Blocked Virus = 647 (100% Success), Inbound Blocked SPAM = 7623
K. Z.
Network Administrator
Bradford Community Housing
E-Mail Management was a time consuming task with scanning for Viruses and SPAM clogging up our Network. Using Mailwall Remote we have been successful in stopping 100% of Viruses and over 95% of SPAM coming into the Network, as a result my time is no longer spent continually fire-fighting Mail issues.
B. H.
Scottish Ambulance Service
3500 Mailbox Users (Largest Ambulance Service in UK)
Using Mailwall Remote for three years
Can I please pass my thanks onto Alex who worked along side my team over the weekend, is role as our technical guru was critical to us being able to make progress. He worked tirelessly and played a significant part in bringing us to the current status of being near certain of having illuminated the Conficker virus from our organisation. Our gratitude is immense
Thank you to for helping to make this possible.
S. T.
Infrastructure Manager
H. C. ICT
After a great deal of research the Yule Catto Group purchased from Caretower on behalf of sixteen of its Operating Companies spanning eight countries. Caretower were chosen because they, uniquely, offered a competitive price, extensive product knowledge, implementation consultancy, training, on-going support and formal software supplier recognition.
The sales process was efficient with Caretower quickly recognizing and responding to the key Yule Catto requirements. The two-day training and demonstration sessions showed how the new virus scanner and management program should be deployed and, with the additional aid of the documentation provided, the companies were able to install the software independently.
Ongoing support has been good and Caretower has answered telephone calls promptly and provided the necessary information. Proactive calls to check on their own performance are much appreciated and demonstrate a confidence in their ability to provide a quality service.
One site of 120 network users suffered from a virus attack during the Roll out period. Internally we had spent a number of days trying to clear the virus only find that it reappeared later. Caretower were asked to help clear the virus. Immediately a consultant was made available and his knowledge and attitude were refreshing. He was soon able to develop a plan, improve operational techniques, and clear the virus completely.
I would not hesitate to recommend Caretower as a supplier of the software.
P. C.
Group It Director
Yule Catto Plc