020 8372 1000


20 September 2017

Caretower is now a Crown Commercial Service (CCS) supplier

We are pleased to announce that Caretower has recently been approved as a Crown Commercial Service (CCS) supplier. As a CCS supplier, we are able to provide multiple Software as a Service (SaaS) and Specialist Cloud Services to organisations across the UK public sector including central and local government, health, education, emergency services and not-for-profit organisations.

The CCS framework not only makes it simpler, clearer and faster for public sector organisations to adopt information technology services, but it also provides significant savings by aggregating spend to drive best value.

The CCS consists of:

  • A series of framework agreements with suppliers from which public sector organisations can buy services without needing to run a full tender or competition procurement process. CCS’s value for money, commercial procurement solutions are fully EU compliant.
  • An online store – the ‘Digital Marketplace’ (previously ‘CloudStore’) allows public sector bodies to search for services that are covered by the G-Cloud frameworks.

Our Digital Marketplace Solutions

Software as a Service (SaaS)

Specialist Cloud Services (SCS)

Caretower Security Testing Services:

If you are a public sector organisation and would like more information on how our Digital Marketplace solutions can support your business, contact your account manager,
call us on 020 8372 1000 or email pro5@caretower.com.

07 August 2017

Strong commitment to information security, gains Caretower Cyber Essentials accreditation

Cyber Essentials LogoCaretower is pleased to have been awarded the Cyber Essentials certification. The certification, which is part of the UK’s National Cyber Security Program, demonstrates Caretower’s commitment to cyber security, ability to safeguard customer information, and reinforces our capabilities as a managed security services provider.

Launched by the UK Government in 2014, the Cyber Essentials scheme is focused on providing organisations with clarity on what essential security controls they need to have in place to reduce the risk posed by threats on the Internet. The scheme addresses five key controls that, when implemented correctly according to the government, could prevent around 80% of cyber attacks.

Caretower was awarded the accreditation after meeting the standards of an independent assessment against the five security controls. Achieving certification also helps in addressing compliance requirements such as the General Data Protection Regulation (GDPR), which requires that organisations should implement appropriate technical controls to ensure the security of personal data.

Commenting on the accreditation, Phydos Neophytou, Managing Director at Caretower said ‘’We are delighted to have received this certification as it is a testament to our commitment to best practice in safeguarding of data and information, and provides our customers and partners with further confidence in working with us.’’  

For further information on Cyber Essentials, please visit www.cyberstreetwise.com\cyberessentials

18 May 2017

European General Data Protection Regulation (GDPR) Risk Assessment Services

The European General Data Protection Regulation (GDPR) is the biggest change to data protection legislation since the 1998 Data Protection Act. It will have a fundamental effect on the way that organisations collect, store and process the personal information of EU citizens, and it becomes law in the UK from May 2018. Penalties for non-compliance have significantly increased to a maximum of 4% of global turnover.


Do you need to comply?

If you process personal information, you are accountable for the confidentiality, integrity and availability of the information that you hold. You will need to demonstrate compliance with the six data protection principles and make sure that you take sufficient technical measures to keep the information secure.

European General Data Protection Regulation (GDPR) Risk Assessment Services

Consultancy services

We provide a range of services that will help you to meet your obligations under the EU GDPR. These comprise of onsite briefings, workshops and consultancy services. We provide a tailored service that will provide you with visibility of personal information within your company workflows, and assessment of the gaps and risks that relate to GDPR compliance.

Since every company faces different regulations and has a different risk appetite, the final decision on which recommendations you implement remains with your senior management. We will however provide you with best advice so that you have the right information to hand to make the appropriate decision for you.

GDPR Accelerator Service

Our GDPR Accelerator Service is aimed at small-to-medium sized organisations. A certified GDPR practitioner will provide you with the guidance that you need to address your principle GDPR risks and guidance on how to complete the assessment for the rest of your company.


Service Description

Our GDPR Accelerator Service engagement comprises of both onsite consultancy together with offsite report writing to combine:

  • Half day GDPR workshop
  • Half day fact-find
  • Deep-dive analysis with your primary department that processes personal information
  • Preparation and presentation of a Primary Risk Reduction report

GDPR Risk Assessment Service

Our Risk Assessment Service is aimed at organisations who need a partner to provide a full Data Protection Impact Assessment (DPIA). The Risk Assessment Service will work with all relevant departments to identify where personal information is, how you process it, as well as the gaps and risks that exist for you to comply with GDPR.

Service Description

Our GDPR Risk Assessment Service engagement comprises of both onsite consultancy, together with offsite report writing to combine:

  • GDPR workshops as necessary for your GDPR project team
  • Half day fact-find
  • Deep-dive analysis with all of your departments that processes personal information
  • Preparation and presentation of a Risk Reduction report
  • Half day Q&A session

To find out more about how our GDPR services can support your business, contact us here.

03 February 2017


The winner of our customer response draw for Q4 – 2016 was Iron Mountain Security Admin team. You can also participate in the Quarterly prize draw by completing the survey sent by McAfee and Walker BI.

Give us your feedback and win yourself a brand new iPhone 6 Plus or iPad 4 Mini.

23 January 2017

30 Day Managed Security Services Money Back Guarantee

Not sure how our managed security services can help your business? Then why not take advantage of our 30 day money back guarantee?

We’re so confident that you will see the value of our managed security services within a few weeks, that if you’re not 100% satisfied, we will offer a money back guarantee within 30 days of placement of order. We simply credit you for all service charges.

By partnering with us and taking advantage of our managed security services to help you manage your security infrastructure, you have the peace of mind of knowing you’re working with a team of highly-qualified specialists with over two decades experience in all aspects of IT security.

 Our managed security services provide expert assistance that will help you to:

  • Respond to security incidents more quickly
  • Keep your security products up-to-date
  • Ensure that your defences are configured in line with best practices
  • Reduce your organisation's IT risk
  • Bridge your IT security skills gap

To find out more about how our managed security services can support your business,
please contact your account manager or call us on 020 8372 1000.

Money Back Guarantee

14 November 2016

Beating Cybercrime: Malware is a dish best served…never!

With cybercrime posing an ever greater threat to your organisation, join us on Wednesday 30th November at the iconic Gherkin in London to find out more about how Sophos and Caretower can help you to block cyber threats and reduce risk without having to recruit your own team of cyber security experts.

This free event will start at 9.00am and will feature various presentations and discussions around key elements of IT security and managed IT services. Lunch will be provided which gives a further opportunity for discussion and networking. The event will finish at around 2.00pm.

Topics to be covered:

  • Don't get held to ransom! Ransomware is the number one malware attack affecting businesses today. John Shaw, Vice President of Product Management at Sophos, will talk you through today’s cyber security threats and how to avoid them.
  • Take the hassle out of managing your security IT provision. Paul Coady, Caretower’s Cyber Security Program Manager, will demonstrate how our flexible, proactive and customised managed IT service is designed to suit the needs of your business, and give you peace of mind that everything’s covered.

Spaces are limited and will be granted on a first come first serve basis. To view the agenda and to register to attend, click here


07 November 2016

Important Volume Licensing Update from Microsoft

We wanted to give you advance notification of some important changes to Microsoft software and cloud pricing coming in January 2017.

Microsoft has announced that from January 1, 2017, they will be increasing British pound pricing to harmonise prices for enterprise software and cloud services within the EU/EFTA region. Microsoft periodically assess the impact of local pricing of their products and services to ensure there is reasonable alignment across the region and this change is an outcome of this assessment.  These changes are similar to the recent harmonisation adjustments to pricing in Norwegian krone and Swiss franc that were made in April 2016.

Starting January, British pound prices for on-premises enterprise software will increase by 13% to realign close to euro levels.  Most enterprise cloud prices in British pounds will increase by 22% to realign close to euro levels.  Even after this adjustment, customers across the region buying in British pound will still find Microsoft cloud offerings highly competitive. For indirect sales where Microsoft products are sold through resellers, final prices and currency of sale will continue to be determined by resellers. In the EU/EFTA region, partners will continue to have access to prevailing prices in euro, Norwegian krone, Swiss franc, Swedish krona, and Danish krone, along with revised prices in British pounds.

For business customers, these changes will not affect existing orders under annuity volume licensing agreements for products that are subject to price protection. For example, customers with Enterprise Agreements have price protection on previously ordered enterprise software and cloud services, and will not experience a price change during the term of their agreement. Similarly, business customers with cloud commitment subscriptions such as Office 365 also receive price protection during their subscription term, which is normally twelve months from the start of paid subscription.

Prices for new product additions under existing volume licensing agreements and purchases under new contracts will be as defined by the price list at the time of order.  This pricing change will not apply to consumer software or consumer cloud services.

For more information, or to discuss further, please contact your account manager.


21 September 2016

Showcasing Our Cyber Security Solutions at IP EXPO Europe 2016

Caretower is excited to once again be exhibiting at this year’s IP EXPO Europe at ExCel London from 5th – 6th October. With an attendance of over 15,000 delegates, six IT events under one roof, 100+ exhibitors and 100+ free to attend seminar sessions, IP EXPO Europe is a must-attend IT event for CIOs, heads of IT, security specialists, heads of insight and tech experts.  The event showcases brand new exclusive content and senior level insights from across the industry, as well as unveiling the latest developments in IT.

Exhibiting on stand AA22, we will be showcasing our intelligence-driven Security Operations Centre (SOC) and Managed Security Services. Our cyber threat management platform provides our customers with access to skilled engineers, reduces risk of threats and ensures they get back to business as usual as soon as possible in the event of a breach.

Visit us on stand to learn how our Managed Security Services can:
•    Identify threats to your business within minutes
•    Respond in real time
•    Enhance your security capabilities to achieve greater effectiveness against persistent attackers

Want to find out more, or have questions about how we can drive your business efficiency and improve your cyber security? Just ask to view our short on-stand presentation at the expo, which provides an overview of our security services and the benefits to your business.

Drop by stand AA22 for a chat and pick up some Caretower goodies. Click below to register.

Caretower IP EXpo 2016

29 June 2016

Our new Enhanced Managed ePO Maintenance Service

As part of our continual service improvement process and dedication to providing excellent customer service, we are delighted to announce our newest offering to our services portfolio, our Enhanced Managed ePO Maintenance Service. 

In addition to the standard monitoring and management of the ePO server provided in our Managed ePO Service, the enhanced service provides additional proactive checks, and rectifies any issues that may be encountered during quarterly investigations. Our existing Managed ePO customer, will automatically be provided with this enhanced service at no additional cost.


Benefits of our Enhanced Managed ePO Maintenance Service


If you would like to know more about our Enhanced Managed ePO Maintenance Service, please contact us on 020 8372 1000 or email info@caretower.com

Or download our brochure with the link below:

download the pdf

19 May 2016

Caretower launches new Ransomware Risk Reduction Service

Caretower are delighted to announce that we will be offering our customers another layer of defence against ransomware through our new Ransomware Risk Reduction service. This new service offering will provide an enhancement of up to 80% protection against known ransomware variants.

Ransomware attacks are on the increase, and in particular encryption of data with a demand for some form of payment for decryption. Our Ransomware Risk Reduction service provides another layer of defence against a highly professionalised, for-profit malware industry, which is constantly innovating and trying to either circumvent known security measures, or exploit unsecure or outdated systems.

By identifying similar patterns of behaviour within different variants, proactive protection rules for endpoint products can be configured on the following products: VirusScan Enterprise (VSE) and Host Intrusion Prevention System (HIPS). These rules aim at effectively preventing the installation and / or the payload of historical, current, and evolving new variants of all these threats.

Our Ransomware Risk Reduction service is an enhanced service provided in addition to our Managed ePO Service, and can be implemented on the following products:

  • Intel Security VirusScan Enterprise (VSE)
  • Intel Security Host Intrusion Prevention System (HIPS)

For more information on how this new service can support your business, contact us on 020 8372 1000 or email info@caretower.com